Enterprise Information Delivery Without the Enterprise Costs

eReportal Support FAQs

General Questions

What is eReportal and how can it help my business?
eReportal is a low-cost web-based business intelligence and enterprise web reporting and information delivery system which provides advanced data capture, presentation, and delivery capabilities at a low overall cost. eReportal has been specifically designed for the firm that demands minimal infrastructure maintenance and requires a fast return on IT investment.

Who is behind eReportal?
eReportal is a product of Varden Technologies, a Boston-based software consulting and integration services company. Varden was founded in March 1999 on the principal that financial software reports can be completed faster and more effectively by people who understand both the technical and business side of a project. We solve problems using common sense and practical solutions and believe in keeping implementation and development reports as simple and maintainable as possible.

How do I contact eReportal?
If you are interested in seeing a live demo of eReportal, you can contact Varden directly via our contact page. You can also demo eReportal online by filling out our download form.

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Product Questions

How does eReportal work?
eReportal is a web-based application that utilizes a component-based infrastructure. As a customer, all you will see is the program's front-end, which utilizes an easy to use, professionally-designed user interface.

Where can eReportal be installed and hosted?
eReportal is designed to be installed on your own server. eReportal can also be implemented under our Private Label Option, allowing you to offer a customized version of eReportal as part of your own value-added offering to customers.

How many users and reports can I have?
Since eReportal is a database-backed application, there is theoretically no limit to the number of organizations, reports, and users that eReportal supports.

How do I get eReportal?
In order to put eReportal to work for you and your organization, you can contact our sales department directly at sales@vardentech.com.

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Support Questions

What type of support is offered with eReportal?
eReportal is sold with a standard support package for our direct customers. Support includes technical support, product upgrades, needs analysis, consulting, and more. Support is offered live 8/5 or 24/7 via the web. Please view our support section for more information.

Who do I contact if I'm having problems?
If you are a direct customer, you will contact eReportal directly via our support section.

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